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FAQ

Answers to frequently asked questions



We are on:

Yaroslavskaya street, 8, bld 8

The fastest way from metro VDNH:

Exit the metro on the side of the temple of the icon of the Mother of God of Tikhvin, turn from the glass doors to the right, then go out the steps from the metro to the left. Pass a few steps, on the pedestrian crossing turn right and go straight, not going anywhere (the temple remains on th right side). Go to Yaroslavskaya street, cross the road and go along the Rocket Boulevard, turn right before the cafe Sonata and after a minute you get to the hotel. The whole road takes about 5-7 minutes.

How to get to the hotel Dekart Hotel (D’Hotel) by car:

Check in the hotel parking lot, from the Rakete Blvdvar street, turn right in front of the Sonata Cafe!

GPS coordinates of the hotel: 55.816981, 37.648066

HAVE ANY QUESTIONS?

Please call us

Our phone +7 (499) 426-11-26. We’ll be glad to hear you

Please e-mail us

Our email sales@dehotel.ru. We’ll be glad to give you soonest reply

You can use the form below, we will answer you

F.A.Q.

What time will I be able to check in?

Check in time at “D’Hotel” – 14:00 pm Moscow time.

Can I check in before 14.00 if I arrive in Moscow in the morning or at night?

Yes, it is possible, but only if there are available rooms with the following charges:
From 11.00 to 14.00 – preferential time, check-in without payment, if there are available rooms;
From 00.00 to 11.00 – 50% of the room price,
if there are available rooms.
If you know in advance that you will arrive before 2 pm, please notify in advance the reception administrator by tel. +7 499 426-11-26.

Can I leave my luggage in the hotel in case of impossibility of check in before 14.00?

Yes, the hotel has a luggage room. Apply to the Reception desk or by phone. +7 499 426-11-26.

What time is check out at D’Hotel?

Checkout time – 12:00 pm Moscow time.
In case of late check out  an additional fee is charged for accommodation.
On Saturday and Sunday, late check-out until 16:00 is only possible when booking directly.

If I do not have time to leave before the check-out time (12.00), how much do I have to pay?

For late check out following charges are applied:
From 12:00 to 18:00 – 50% of the room rate,
if there are available rooms.
From 18:00 to 24:00 – 100% of the room price,
if there are available rooms.

What types of credit cards is accepted?

You can pay both for cash and credit card. Following credit cards are accepted for payment: MasterCard, MasterCard Electronic, MasterCard Unembossed, EuroCard, Visa, Visa Electron, American Express, Diners Club, JCB, CUP, MIR, UnionPay. For additional questions, you should contact the reception administrator by tel. +7 499 426-11-26.

Is there a safe in a room?

Each room is equipped with an individual safe.

Is it possible to exchange currency on the territory of the hotel?

Yes, you can. ATM Bank Zenit is located in the lobby on the first floor. Hours of operation – 24/7.

Can I pay by check?

According to the rules of “D’Hotel” checks are not accepted for payment.

Is there a parking lot for guests?

On the territory of “D’Hotel” there is a guarded parking.
For more information, please call. +7 499 426-11-26

Can I stay at D’Hotel hotel with pets?

No.

How does ventilation work at “D’Hotel”?

We use a centralized ventilation and air-conditioning system.

What documents are needed at check in?

The hotel room is provided to the guest upon presentation of a passport.

Do you register foreign citizens?

Yes. We provide registration for the period of stay at “D’Hotel”.

What is guaranteed reservation?

Guaranteed reservation is kept for the guest only in case of prepayment. If the guest does not arrive before 18.00 and there is no prepayment, the reservation is considered non-guaranteed. Booking amendment can be done without penalty no later than 12 hours before the arrival of the guest.

How to get closing documents (invoice)?

In order to receive the closing documents (invoice), you should contact the receptionist at check in.
And at check out you will be provided with closing documents.
Also upon request to the e-mail address sales@dehotel.ru, scans of the closing documents are provided and the originals are sent by mail within 10 days from the date of application.

How to order a transfer?

You can order a transfer by calling +7 499 426-11-26, or send an e-mail to sales@dehotel.ru or reception@dehotel.ru.
The application must contain the following information: full name, exact date and time of arrival at the airport, railway station; Flight or train flight number; The name of the airport or station. At the arrival you will be met by the driver with a sign on which the name of the hotel will be indicated. Payment is due upon arrival to the driver of the vehicle.

How to call a guest from a city phone?

Call the reception by phone. +7 499 426-11-26 and you will be connected to the desired room.

Does the hotel have Wi-Fi?

Throughout the territory of “D’Hotel” the service of access to the Internet via Wi-Fi wireless access is provided. This service is free of charge for hotel guests and visitors. Password is required.

How to book a room in our hotel?

You can reserve a room in our hotel in several ways:

  • Using the on-line booking system.
  • By calling +7 499 426-11-26 to the reservation service and leaving the request.
  • Send us an e-mail to: sales@dehotel.ru

What is the advantage of the on-line booking system?

On-line booking system allows you to get real-time information about the availability of rooms and services of accommodation facilities on designated dates. The process of booking rooms and services takes less than 2 minutes. You can pay for your reservation in one of several ways: in cash when you check in at D’Hotel, credit card, electronic money, bank transfer (at least 3 days before arrival). As a result, you will receive an electronic confirmation of the booking right on the site, which is also duplicated to your e-mail address.

Is it possible to hold celebrations and holidays in the hotel?

D’Hotel provides its conference rooms and special halls for renting for various seminars, trainings, wedding celebrations and birthdays. We will be happy to host your events in our hotel. If you have any questions, please contact osipova@dehotel.ru.

What is the difference between a standard room and a superior room?

In superior room there is a bonus: free non-alcoholic mini-bar, bathrobe, slippers.

Is it possible to host the 2nd guest without a passport?

Impossible. The hotel room is provided to the guest upon presentation of the Russian Federation passport. Each subsequent guest must also present a passport. Children are accommodated with a birth certificate. For foreign citizens, a migration card is required. When settling with a relative, there must be a notarized power of attorney from both parents. From the age of 16, if a teenager works or (with the consent of the parents) engages in entrepreneurial activities, he can be emancipated, that is, recognized as fully legally capable – by a court or custody and guardianship authority. Only in this case he can enter into transactions on his own behalf.

Is there a kettle and iron in the room?

There are no teapots and irons in the rooms. Irons and ironing boards are brought on request to the room service 24 hours a day. Boiling water in the kettle is brought on request to the room service until 23:00.

How can I book a room with a double bed?

You can leave comment for the number and type of bed while making a booking. The guarantee in this case is not provided. All depends on the availability of rooms on the day of check-in. The hotel does its best to fulfill your wishes.

How can I book 1 room for 3 guests on your website?

In order to book an extra bed, you need to select the column “2 + 1”. The cost of an extra bed for rooms of the categories “Comfort, Comfort +, Business, Prestige, Studio, Special” – 1 050 rub. per night, for “Lux” and “Family lux” – 2 200 rubles. per night (prices include breakfast).

Is there a gym and swimming pool at the hotel?

Unfortunately there is no swimming pool and gym. In walking distance there are network fitness centers with all amenities.

Is it possible to get a voucher for a tourist visa to Russia? What is the cost of the service?

Yes, it is possible. You can use the service by sending a request to sales@dehotel.ru. The cost of it 1 200 rubles for 1 person.

How do I make local and international calls from my room?

You can make any calls directly from your room. For more information and prices, contact the reception desk and check the guest information folder in your room.

Can I check into a hotel with children?

“D’Hotel” created all conditions for comfortable accommodation of married couples with children. Children under the age of 2 are provided with cots free of charge. Children under 7 years stay free of charge on existing bedding with breakfast included. Maximum capacity of extra beds or babycots in a room is 1. They are available on request. Confirmation of extra beds is required.
For children over 7 years old, an extra bed costs 1,050 rubles per night for rooms of the categories Comfort, Comfort +, Business, Prestige, Studio, Special, and for Lux and Family Lux rooms – 2 200 rubles per night (prices include breakfast).

How to get to the hotel?

  •   Sheremetyevo Airport: 35 km
  •   Domodedovo Airport: 55 km
  •   Vnukovo Airport: 40 km
  •   Art. Metro station VDNKh: 500 m
  •   From the Red Square: 9 km